Troubleshooting Guide for your Heating and Cooling Needs

Here are some quick troubleshooting options to try to either solve the problem or keep the heat on till normal service hours (saving you the after hours charges)

  • Check to make sure the thermostat is on heat and the temperature is turned up
  • Check to make sure the breaker is turned on
  • Check to make sure the wall switch is turned on
    • This is located close to the furnace or as you come in the furnace room door
  • Check your filter to make sure it is clean
  • If your furnace is older, check to see if your pilot light is on. If not, try relighting it
  • If your furnace is newer, check on the bottom door and through the clear opening to read how many red and green flashing lights are being displayed. These will be a series of steady flashes in a row. Record that number for when discussing with our service department.
  • Try turning off the power and waiting for 30 seconds before turning back onIf none of these solutions fix your issue, please call our emergency service line

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  • Ensure your thermostat is turned to cooling and the temperature is turned down
  • Check to make sure the breaker is turned on in the electrical panel
  • Check the grey boxes out by the Air Conditioner and make sure it is turned on.
    • Some A/C’s have these, it is not a problem if yours does not. Check to make sure the furnace switch is turned on by the furnace or located in the furnace room
  • Check that your filer is clean
  • Check on the copper lines to see if these are frozen. If so, you will have to shut your system off for at least 4 hours before a service tech can look at it
  • If none of these solutions fix your issue, please call our emergency service line. Please note that A/C’s are not deemed an emergency service call – “In most cases”

For more information, please click here.