28 Years of Customer Service Excellence
4 Seasons Home Comfort has been an accredited member of the Better Business Bureau (BBB) of Southern Alberta since 1992—that’s 28 years. 4 Seasons boasts an A+ rating with the BBB—we have met the accreditation standards for the BBB, and continues to maintain those standards.
What does the BBB do? Here’s a quick explanation:
What Does it Mean For a Company to be Accredited by the Better Business Bureau?
Per the BBB Lethbridge website, “BBB Accreditation signifies trust and integrity, and an unwavering commitment to consumers.”
There are eight principles that a business must adhere to for the Better Business Bureau to give them accreditation:
- Build Trust
Establish and maintain a positive track record in the marketplace.
- Advertise Honestly
Adhere to established standards of advertising and selling.
- Tell the Truth
Honestly represent products and services, including clear and adequate disclosures of all material terms.
- Be Transparent
Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
- Honor Promises
Abide by all written agreements and verbal representations.
- Be Responsive
Address marketplace disputes quickly, professionally, and in good faith.
- Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.
- Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity.
But Wait, There’s More!
Customers of a business that is a member of the BBB can use the BBB for conflict resolution as well. “Most BBBs offer mediation and/or arbitration services to both accredited and non-accredited businesses; such services are often offered at no additional fee to BBB Accredited Businesses. These complaint settlement services provide a way to resolve customer disputes while precluding high legal costs.” https://fitsmallbusiness.com/bbb-accredited/
A business that has gone to the effort (and cost) of becoming accredited and maintaining accreditation with the Better Business Bureau is a company that is serious about going above and beyond to give all of its customers an excellent experience, like 4 Seasons Home Comfort.
Contact 4 Seasons Home Comfort for service you can count on or visit our showroom at 3620 9th Ave North in Lethbridge.
